Start With Intelligence, Then Automate What Actually Matters

Unify and analyze years of ticketing data across Jira, ServiceNow, Zendesk, and Slack to reveal what’s really happening across your organization — before deploying a single agent.

Schedule a demo

Operational dashboard showing ticket volume, progress, backlog, and SLA compliance with charts and business function achievements.

Why Insights First

You can’t optimize what you can’t measure.

Multiple disconnected systems

Manual reporting & guesswork about where time and cost go

Risk of automating the wrong processes

Start seeing ROI from day one — even before automation.

Schedule a demo

Diagram showing a flow from Strategy to Simple Insights and Automation path with connected nodes.

Operational dashboard from Cenna showing total ticket volume of 3,200, 250 in progress tickets, and 1,100 current backlog with percentage increases; alert box indicates 3 tickets approaching SLA violations including Access to Salesforce, VPN Slow, and Ticket Name.

visibility + resource allocation combined

See Everything Clearly — Unified Operational Visibility

One command center for SLA, MTTR, backlog trends, team workload.

Real-time alerts & bottleneck detection.

Department & skill-based analytics to plan resources.

automation targeting + intelligent strategy combined

Know Where to Automate — Smart Targeting & Strategy

Analyze ticket patterns to find highest ROI opportunities.

Forecast automation impact before you build.

Agent recommendation engine + rollout roadmap.

Heatmap titled Automation Opportunities showing intensity of Volume, SLA, MTTR, and ROI across departments HR, IT Support, Sales, Engineering, and Design with a blue gradient from low to high.

Operational dashboard from Cenna showing total ticket volume of 3,200, 250 in progress tickets, and 1,100 current backlog with percentage increases; alert box indicates 3 tickets approaching SLA violations including Access to Salesforce, VPN Slow, and Ticket Name.

knowledge mining + cost savings combined)

Unlock Knowledge & Optimize Processes

Turn resolved tickets into a searchable knowledge graph.

Spot inefficiencies & redundancies.

Show real cost savings stories (e.g., password reset automation, license rightsizing, vendor consolidation).

How It Works — Low-Lift, Fast Start

User interface showing three data sources all checked, with an Analyze button and a magnifying glass icon.

Phase 1

Connect & analyze data  (PII-safe, 2–4 weeks)

Blue gradient background with white circular icons connected by dotted lines, including USB, wireless signal, and refresh symbols, and a white box reading 'New insights!' with a lightbulb icon.

Phase 2

Build insights & automation roadmap (1–2 weeks)

Graph showing ROI comparisons with AI agent #1 at 99% and Scaling agent #2 at 95%.

Phase 3

Deploy and scale high-ROI agents continuously

Your operations hold answers — unlock them with CENNA.

Schedule a demo

Dashboard of Cenna Executive Assistant showing SLA Metrics including 2312 total cases, 98.8% SLA compliance, 95% quality adherence, and 10.2% SLA agent warnings, plus weekly summary with average resolution time of 32 minutes and 345 tickets assisted.