These Support and Service Terms form part of your agreement with Cenna and apply unless you have a separate agreement for trial, evaluation, or customized support, in which case those terms will prevail. Support is provided based on your subscription plan, and service levels may vary accordingly.
We provide customer support via email at
support@cenna.io. Our team will respond to your queries as soon as possible.
We continuously explore ways to refine and improve our support resources, and we will provide notice to you as we update this aspect of our offering.
Our support includes assistance with general usage, technical issues, and account-related questions. Support does not include custom development or third-party integrations unless otherwise agreed.
While we offer support from 9:00 AM to 5:00 PM PST, Monday through Friday, response times may vary during high-demand periods or scheduled maintenance.
.webp)
