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Agentic HR

by Cenna · HR

Employees get answers without opening a ticket

  • Works with Workday, Okta, Slack
  • Deploys to AWS and Google Cloud
  • SOC 2 Type II attested
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Built by
Cenna
Department
HR
App type
Prebuilt app
Deploys to
AWSGoogle CloudAzure coming soon
Works with
Workday, Okta, Slack, and more
Source code
Included
Sign-in
Your SSO

Overview

Agentic HR answers policy questions from your own handbook, runs onboarding and offboarding, processes leave and data changes, and documents every case, so your team can focus on the sensitive ones.

  1. Your policies become playbooksYour HR team writes leave rules, onboarding steps, and approval chains as plain-language playbooks. When a policy changes, you edit the playbook yourself.
  2. Policy questions answered on the spotEmployees get answers grounded in your handbook as soon as they ask. Only exceptions reach a person.
  3. Works with your HR systemsConnects to Workday, HiBob, Rippling, or the HRIS you run, reading and writing through scoped integrations. Setup usually takes a day.

Watch it handle an HR request

Ask about an employee request and it checks the policy, takes the action, and records the case.

app.cenna.io/employee-services
AB

How much parental leave do we offer?

  • Searched the employee handbook
  • Checked the requester's location and tenure

16 weeks paid, for this employee.

Your handbook offers 16 weeks of fully paid parental leave after 12 months of service, and this employee qualifies. It can be taken any time in the first year. I can start the leave request and file it in Workday if they're ready.

What changes

Before

Every question is a ticket in a queue

  • A leave-policy question waits a day for a reply
  • Onboarding is a spreadsheet worked by hand
  • Data changes mean an employee fights an HRIS portal
  • The HR team spends its day on repeat questions

With Cenna

Routine requests are handled before they reach your team

  • Policy answered instantly from your own handbook
  • Onboarding assembled and tracked to done
  • Leave and data changes filed on the employee's behalf
  • Your HR team works on the cases that need a person

Use cases

  • Policy questions

    Answers leave, travel, and workplace policy questions from your handbook, with location and tenure rules applied.

  • Benefits enrollment questions

    Explains plan options and enrollment deadlines from your benefits documents.

  • Leave requests

    Checks balance and eligibility, then files the leave request in your HRIS for the employee.

  • PTO balance checks

    Tells employees how much time off they have and what they'll have accrued by a given date.

  • Onboarding checklists

    Builds each new hire's checklist, requests their accounts, and tracks every item to done.

  • Onboarding sessions

    Books orientation and training sessions for new hires and sends the invites.

  • Offboarding

    Runs the exit checklist, from access removal to equipment return, and records each step.

  • Manager and role changes

    Routes the change for approval and updates the HRIS once it's approved.

  • Employment verification

    Answers third-party verification requests from your records and templates, with approval where you require it.

  • Offer letters

    Drafts offer letters from your templates for a recruiter to review and send.

  • Policy acknowledgements

    Tracks who has signed a new policy and reminds the people who haven't.

  • Compliance training follow-up

    Flags employees with incomplete required training and reminds them before the deadline.

  • Case records

    Keeps every request as a case with its full history, so sensitive matters are documented from open to close.

  • Sensitive case escalation

    Sends sensitive cases straight to a named HR partner with a summary attached.

  • Headcount change summaries

    Prepares summaries of headcount changes for HR and finance review.

Skills

Each skill is a written procedure your team can read and edit. Add your own for processes specific to your people team.

  • Answer a policy question from the handbook
  • Assemble an onboarding checklist
  • Run an exit checklist
  • Process a leave request
  • Check PTO balance and eligibility
  • Answer a benefits enrollment question
  • Draft an offer letter from template
  • Verify employment for a third party
  • Route a manager or role change
  • Track policy acknowledgements
  • Flag incomplete compliance training
  • Summarize a case for review
  • Escalate a sensitive case
  • Schedule onboarding sessions
  • Prepare a headcount change summary

Integrations

The app can file leave and data changes in Workday, request new-hire accounts in Okta, and notify managers in Slack. Each connection is limited to the actions it declares.

SystemWhat it doesScope
WorkdayFile leave and data changesworker:write
OktaRequest new-hire accountsusers:provision
SlackNotify managers and ownerschat:write

These are examples. Your team can connect other systems, each with its own scope.

Security and governance

Every Cenna app ships with the same security controls.

  • Your deployment modelRun fully in your AWS or Google Cloud account, keep your data in your cloud while Cenna runs the app, or use a dedicated single-tenant instance.
  • Your identity providerEvery app signs in through your SSO, with role-based permissions per app.
  • Scoped integrationsEach connection declares exactly what it may do. Nothing runs outside that grant, and revoking it takes effect immediately.
  • Approved models onlyEach app has its own approved-model list. A call to anything off it is refused and logged.
  • Every run recordedEvery agent action is traced with its steps and its cost, so any decision can be reviewed.
  • Budgets and hard capsSpend is metered by app, team, task, and model, with caps that stop runaway usage.

SOC 2 Type II attestedView Trust Center →

Frequently asked questions

Is employee data safe?

Yes. The app connects to your HRIS with a scoped grant and reads only what a request needs. When you run it in your own cloud account, employee data stays there and is never copied to Cenna.

Does it replace our HR team?

No. It handles repeat questions and checklist work so your team can focus on sensitive cases. When something needs judgment, it escalates with the case documented.

Whose policies does it answer from?

Yours. It answers from the handbook and documents you load, so a question about parental leave gets your policy, with tenure and location rules applied.

Can we keep a human in the loop?

Yes. Choose which steps need approval, such as a manager change, a sensitive case, or anything above a threshold. Those steps wait for a named person to approve, and the approval is recorded on the case.

How is spend controlled?

Token and cloud costs are metered per task and per user, models are approved centrally, and every run is traced and priced. Spend works the same way in every Cenna app.

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