ApplicationsIT
The routine tickets close themselves
A complete IT service desk, not a chatbot. It triages every incoming ticket, closes the routine ones on its own — a password reset, an access request, a new-hire setup — and escalates the rest with the diagnosis already done, so your team works the hard tickets, not the repeat ones.
01What it does
What it handles, end to end
The tickets that fill a service desk queue, from the moment they arrive to the moment they close.
Triage every ticket
Reads each incoming request, sets category and priority, and routes it to the right agent or workflow.
Reset a password
Verifies the requester, resets through your identity provider, and confirms back on the ticket — no analyst touch.
Provision access
Grants application and group access against policy, and holds anything above standard for approval.
Set up a new hire
Creates accounts, adds the right groups, assigns a device, and sends the welcome — from one request.
Answer from the knowledge base
Resolves how-to and policy questions from your own documentation, grounded, not guessed.
Escalate with the diagnosis done
When a ticket needs a person, it hands over the cause and what it already checked, so nobody starts from zero.
02In action
Watch it work a ticket
Ask it about a ticket and it works the way your best agent would — checking the systems, taking the action, and closing the loop.
Ask it anything
- Resolve IT-482 — locked-out account
- Set up accounts for the new hire in IT-481
- Why can't this user reach the VPN?
- Which tickets are waiting on approval?
- What's driving ticket volume this week?
Checks your systems · Takes the action · Closes the ticket
Resolve IT-482 — locked-out account
Done — reset and closed in 40 seconds.
J. Patel matched the account and had no security hold, so I reset it in Okta and sent the one-time link. I posted the outcome to #it-helpdesk and closed IT-482. Nothing needed a person.
03Skills
15 IT skills, ready on day one
The tickets your service desk works every day, already built and tested. Your team can change any of them, and add its own, without waiting on engineering.
- Triage an incoming ticket
- Reset a password
- Provision application access
- Set up a new hire's accounts
- Diagnose a VPN failure
- Answer from the knowledge base
- Install or license software
- Revoke access on offboarding
- Reset MFA enrollment
- Approve access against policy
- Escalate to the right team
- Check service status
- Order and track hardware
- Summarise an incident
- Draft the weekly ticket digest
Fifteen shown. Add your own for the requests specific to how your IT team runs.
04Integrations
Connected to the systems IT already runs on
Every connection declares exactly what it may do, so the application resets in your directory and posts to one channel and nothing beyond that.
05See it work
Watch it provision Salesforce access, end to end
Recorded from a real run, unedited. The agent signs in with its own scoped credential, opens Setup, and sends the user invitation the way a person would — through the screen. That is what makes it work on any admin console, including the legacy ones with no API at all.
Real run · unedited · Scoped credential · Works without an API · Every step recorded
06The change
Your team only sees the hard tickets
Before
Every reset waits in the same queue
- A password reset sits behind a printer jam and an outage
- New-hire setup is a checklist someone works by hand
- Simple questions re-answered from scratch each time
- Analysts spend the day on tickets a script could close
With Cenna
Your team only sees the hard tickets
- Resets and access requests resolved in under a minute
- New-hire accounts created from a single request
- Known answers pulled straight from your knowledge base
- Analysts freed for the tickets that actually need them
07Why it works
Built to shrink the queue, not manage it
Your runbooks become the playbooks, routine requests close at intake, and it connects to the tools your IT team already runs.
Your runbooks become playbooks
Reset procedures, access policy, escalation paths — written as plain-language playbooks your IT team maintains. Change the procedure, and every agent follows the new one.
Requests close at intake
A password reset or an access request is resolved the moment it arrives — not routed, queued, and picked up tomorrow. The queue holds only the work that needs a person.
Plugs into your stack in a day
Okta, Jira, Slack, Intune, Jamf — each connected with an explicit scope, so it resets in your directory and posts to your channel and touches nothing else.
And underneath it all: a real Cenna application — running in your cloud, code you own, every model call and dollar metered.About the platform →
08FAQ
Common questions
Does it replace our service desk team?
No. It clears the routine volume — resets, access, how-to — so your team spends its time on the incidents and requests that need judgment. When it escalates, it hands over the diagnosis rather than a raw ticket.
What can it actually do in our systems?
Only what you grant. Each integration declares an explicit scope — reset in Okta, write in Jira, post to one Slack channel — and anything above your policy line waits for a human to approve.
How does it know our procedures?
It follows your skills and answers from your knowledge base, so a reset or an access grant happens your way, and a how-to answer comes from your documentation, not a generic model.
Does it work with our existing ticketing?
Yes. It reads and writes through connectors to the ticketing you already run, so tickets stay where your team already works rather than moving to a new tool.
How is spend controlled?
Like every Cenna application — token and cloud cost is metered per task and per user, models are approved centrally, and every run is traced and priced.
See it clear a real ticket queue.
Thirty minutes: bring a sample of your tickets, and we'll show the application triage them, resolve the routine ones end to end, and escalate the rest with the diagnosis done.
Get a DemoBuilt for speed. Engineered for control.